Returns are authorized within 30 days of delivery of the order to the customer's home or relay point. Personalized products cannot be modified, returned or exchanged (final sale). If your personalized product is faulty on receipt, please contact us d

Returns are authorized within 30 days of delivery of the order to the customer&apos;s home or relay point.Personalized products cannot be modified, returned or exchanged (final sale). If your personalized product is faulty on receipt, please contact us directly. Return conditions :- The product must be unused and in its original packaging.- Include the retraction form in the parcel, <a href="https://cdn.shopify.com/s/files/1/0724/3386/0908/files/RETURN_FORM_-_EN.pdf?v=1688554033" rel="noopener noreferrer" target="_blank">downloadable here</a>- Put the product and its original packaging in a box for shipping.- Make a return request via the portal on this link below: If your product is defective, please do not register the return.It is imperative to contact us via the contact form or on <a data-fr-linked="true" href="mailto:contact@qwetch.com">contact@qwetch.com</a> for after-sales service. The return will be refused. <h3 id="-register-your-return-"><a href="https://www.qwetch.com/en/a/return" rel="noopener noreferrer" target="_blank">&gt;&gt; REGISTER YOUR RETURN &lt;&lt;</a></h3> Return costs:&#xA0;&#x20AC;5 will be deducted from the refund (per return request) to generate a prepaid label.Countries concerned: France (mainland), Belgium, Germany, Spain, Luxembourg. For all other countries/regions, return costs are at the customer&apos;s expense. Please respect the above conditions and register the return via the portal. All returned products are inspected on receipt by our logistics department. Processing time is approximately 10 working days. If the returned product shows signs of use or does not comply with the return conditions, Qwetch reserves the right not to refund the customer and to return the product (unsaleable) to its recipient.

How do I make a return?

Once the parcel has been received, the product will be inspected and validated for return eligibility. Once the return has been validated, the customer will be refunded within 14 days. The refund will be made to the customer's original method of paym

Once the parcel has been received, the product will be inspected and validated for return eligibility. Once the return has been validated, the customer will be refunded within 14 days. The refund will be made to the customer&apos;s original method of payment.If you have any questions about your refund, please contact us with your order reference.

Refunds

Qwetch

🔁 Returns / Exchanges

Can I change or cancel my order?

Is payment secure?

Refund information following an after-sales service dispute

Hipli reusable box

What payment methods are accepted?

📦 Order info

🎄Delivery cut-off for Christmas 2025 🎄

Delivery problem

What are the usual delivery times?

Tracking my order

What are the delivery costs and methods?

How long does it take to prepare my order?

I've received a damaged product, what should I do?

Taxes and customs duties

🚚 Delivery

What is the isothermal performance of Qwetch containers?

Can I put fizzy/sparkling drinks in Qwetch bottles?

Are Qwetch containers leak-proof?

Is the composition of Qwetch products healthy?

Are Qwetch containers microwave- and dishwasher-safe?

Why are some of our products not customizable?

Where are Qwetch products and accessories made?

Our lids evolve towards greater versatility and circularity

Do we have sales or discount codes?

💡 Product info

Warranty policy

Product damaged in transit

My product is not waterproof

My product doesn't keep hot or cold

✅ Warranty

Bottles / Gourds / Cold Cups : which accessories and spare parts?

Lunchboxes: which accessories and spare parts?

Mugs / Travel Mugs / Tea Mugs : which accessories and spare parts?

Thermo / Teamugs: which accessories and spare parts?

🔧 Compatibility Accessories & Spare parts

How do I clean Qwetch containers?

Label/glue difficult to remove

🫧 Cleaning

What is Solid Drinks Qwetch?

When and how to use Solid Drinks Qwetch?

Where are the products made?

How much water do I need for one Solid Drinks?

Do Solid Drinks contain sweeteners?

Can Solid Drinks be consumed by pregnant women?

Can Solid Drinks be used in sparkling water?

Are Solid Drinks high in calories?

How long can the tablets be consumed once the packet has been opened?

How should I store my Solid Drinks packet?

Can I return a packet?

What should I do with my packaging?

🍓 Solid Drinks

How can I contact Qwetch about a partnership, collaboration, or interview?

📰 Partnership / Press / Influence

🎄 Delivery cut-off for Christmas 2024 🎄