Validated orders cannot be modified. To cancel an order, please contact us first by telephone on +33 (0)9 71 21 14 72 (Monday to Friday - 9am to 12pm and 2pm to 5pm), or by email using our contact form. We will do our utmost to cancel the order and i
Three payment options are available to you:
In order to offer you the best quality of service, Qwetch works with recognized partners. Payment by credit card on our website is completely secure, thanks to the online payment systems of our partners Stripe and Mollie. Your bank details are transm
In the event of an after-sales service/product dispute confirmed by our Customer Service department, a refund may be offered. In this case, the refund can only be made within a certain period of time after the initial order has been validated. Depend
If the "Hipli reusable parcel" checkbox appears in your shopping cart, your order is eligible for delivery in a Hipli reusable parcel - not a cardboard parcel.
Pre-ordered products are dispatched from the date indicated on the product sheet. The shipment date is also noted on the delivery method, before payment of the order, as well as on the order confirmation email. If an in-stock product is purchased wit